Jamie starts to lose confidence as she dwells in the chaos. Suddenly her vision of having the best retail store with the best customer service is fading away…
(Continuation from Part 1 of this article)
So what are the options for Jamie to have a seamless operation, for everything to be in order, for her employees to deliver her vision to her customers, to make sure your manager thinks like you want them to think, to ensure that proper training has been provided?
Jamie seeks the help of a business coach. Mr. Business Coach now steps into the business. He understands what’s going on and what her real mission and vision are about her business.
Jamie needs to systemize her business. Her systems work in such a way that Jamie can design and ensure that employees follow without errors. Her job will be to keep the systems up-to-date and to keep her employees happy.
Mr. Business Coach teaches her how to “work ON her business” and not “work IN her business!”. Working ON the business freed up a lot of time for Jamie, so that she could focus on bigger problems and business growth. And what not, to take the long pending vacation plan.
Systemization also makes the business a rapidly scalable one, Jamie went on to open her store in almost all parts of the city. She now never visits all her stores. Her profits went higher, her customer service goals were achieved regardless of whether she’s present or not.
Finally, Jamie’s dream of building her own retail store with the best ever customer service and also make a full-time income became a reality.
How to systemize your business in 3 simple steps:
- Note down the repeated jobs that are there in your business every-day
- Write down a step by step procedure on how to do those repeated jobs
- Prepare a checklist of outcomes of each of those repeated jobs
Examples Repeated Jobs for Jamie’s Case:
- Cleaning the glass door every hour
- Check whether all the things are properly placed in the racks
- Clean the bathroom every hour
Example Step by Step Procedure to clean the glass door every hour:
- Spray on an all-purpose cleaner
- Scrub off the stains and dirt
- Finish it off with a basic glass cleaner
- The door has no water stains
- The door doesn’t have any fog
- The open/close sign is in place
Stay tuned, I’ll dig into detailed systemization techniques, automation techniques, and using technology to take your business into auto-pilot mode in my upcoming posts. So hit the Follow button and subscribe to my posts.